1. Forgotten your User Id and Password

    Contact sales@focusmedica.com

2. If your subscription to our video collection  is through IP access, but system prompts for User ID & Password

    Please contact your IT Technical Support as there could be a network problem at your location.

3  Want to know the IP address of your system

    Please click here to know your IP address and send the same IP address to sales@focusmedica.com to validate 

    the access.

4. Videos not playing

    Please install the latest flash player. Click here to get the flash player

5. Videos are playing very slow , some time takes long time to play

    This may be due to Internet Bandwidth problem at your location.  Please contact your IT Technical Support